Shipping Policy

Thank you for shopping with Verogrove! We are committed to providing you with a smooth and reliable shopping experience. Below, you’ll find important information regarding order processing, shipping, and delivery.

Order Processing & Delivery Timelines

Processing Time: Orders are prepared and processed within 1–2 business days.
Transit Time: Once shipped, orders typically take 3–5 business days to arrive.
Estimated Delivery Time: Your order should arrive within 4–7 business days from the date of purchase.
Cut-Off Time: Orders placed after 5:00 PM (CT) will be processed on the next business day.

Shipping Information

Shipping Areas: We currently ship within the United States only.
Shipping Costs: We offer free shipping on all orders within the United States.
Delivery Address: Orders will be shipped to the address provided at checkout. Please ensure that your shipping information is accurate to avoid delays.

Order Modifications

Need to modify your order? Contact us at support@verogrove.shop as soon as possible. Order modifications may be possible before shipment but cannot be guaranteed once the order has been shipped.

Lost or Delayed Packages

If your package is lost or delayed, contact us at support@verogrove.shop. Our team will assist you in investigating and resolving the issue.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track your shipment through our Track Your Order page.

Cancellations

To request an order cancellation, contact us as soon as possible at support@verogrove.shop.

If your order has not yet been shipped, we will cancel the order and issue a full refund.
If your order has already been shipped, it cannot be cancelled as an unshipped order. You may return it in accordance with our Returns & Refund Policy.

Incorrect Shipping Address

Please ensure that your shipping address is accurate before completing your order. Verogrove is not responsible for an order being shipped to an incorrect address provided by the customer.

If you notice an address error before your order has been shipped, contact us at support@verogrove.shop as soon as possible.