Verogrove information

Returns & Refund

At Verogrove, customer satisfaction is our priority. We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return. This policy applies to all garden accessories purchased from our store.

Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

  • Unused and in the same condition as received

  • Returned with its original packaging

  • Must include proof of purchase

  • Must not show signs of use, damage, alteration, or misuse

All products sold by Verogrove are eligible for return, provided they meet the conditions outlined in this policy.

Acceptable Reasons for Return

Returns may be requested for the following reasons:

1. Manufacturing Defects

The product has a manufacturing defect or does not function as intended.

2. Item Arrived Damaged

The product arrives with cracks, dents, breakage, scratches, or other visible shipping damage.

3. Color or Appearance Difference

There is a significant difference in the product's color or appearance compared with what was shown online.

4. Incorrect Item Received

The product received is different from the item ordered.

5. Change of Mind

You may return an item within 30 days of receiving it, provided it meets all return eligibility requirements.

Return Cost

All approved returns are completely free. Once your return request is approved, Verogrove will provide a prepaid return shipping label via email.

There are no return shipping charges, restocking fees, or hidden return costs.

How to Start a Return

To initiate a return, contact us at support@verogrove.store with your order number and reason for the return.

Returns sent without prior approval may not be accepted.

Once your return is approved, we will email you a prepaid return shipping label containing the necessary return shipping details and instructions.

Exchanges

We do not offer exchanges.

If you would like a different product, you may return the original item in accordance with this Return & Refund Policy and place a new order separately.

Order Cancellations

Orders can be cancelled before shipping for a full refund.

If your order has already been shipped, the standard return process outlined in this policy will apply.

Refund Process

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

If you have not received your refund after 10 business days following approval, please contact us at support@verogrove.store.

Contact Information

Business Name: Verogrove

Business Email: support@verogrove.store

Business Address: 621 McKinley Ave, Fort Lupton, CO 80621, United States

Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (MT)

Response Time: We respond within 2 hours during business hours.

Live Chat: Need assistance? Use the Chat icon in the bottom-right corner to send us a message.

Thank you for shopping with Verogrove. We appreciate your trust and are committed to providing quality garden accessories and reliable customer service.